support-en

Support — Booster Dakar

A question, a problem, need help? The Booster Dakar team is here for you.

📱 Quick Contact

💡 Frequently Asked Questions

Account & Login

How do I create an account?

Download the app on the App Store, then sign up with email + password, or sign in with Apple or Google. No registration fee.

I forgot my password

On the login screen, tap “Forgot password?”. A 6-digit code will be sent to your email. Enter it in the app and choose a new password.

How do I delete my account?

Profile → Settings → Delete my account. You can also write to us at contact@booster-dakar.com.

Programs & Coaching

How do I buy a program?

Open the program page → tap “Buy”. During the launch phase, payment is processed via WhatsApp; we send you Wave / Orange Money instructions. You get access as soon as payment is received.

How do I book a 1-on-1 coaching session?

On a coach’s profile → tap “Book a session”. Choose a time slot and we confirm via WhatsApp.

I want to become a Booster coach, how?

In the app: Profile → “Become a Booster coach”. Fill in the form (bio, specialties). Our team reviews your application within 48 hours.

Shop

What payment methods do you accept?

Currently: cash on delivery. Wave and Orange Money will be added very soon.

Delivery times?

Dakar: 24–48 hours. Senegal regions: 3–5 business days.

Return policy?

See our delivery and return policy.

Apple Health (HealthKit)

Why does the app request access to Apple Health?

To automatically retrieve your steps, calories, and sleep and show you your real progress. You can decline without losing any other features.

How do I revoke Apple Health access?

iPhone Settings → Privacy & Security → Health → Booster Dakar → disable all.

Notifications

How do I turn off push notifications?

iPhone Settings → Notifications → Booster Dakar → disable “Allow Notifications”.

How do I unsubscribe from emails?

Profile → Settings → uncheck “Receive Booster emails”. You can also click “Unsubscribe” at the bottom of any email.

Data & Privacy

What do you do with my data?

See our full Privacy Policy. In short: we store your data to serve you — we never sell it.

How do I get a copy of my data?

Write to contact@booster-dakar.com from your account email. We send you a JSON export within 30 days (free of charge).

🐛 Report a Bug

Experiencing a technical issue? Help us fix it fast:

• Send an email to contact@booster-dakar.com
• Describe what you were doing when the bug occurred.
• Attach a screenshot if possible.
• Include your iPhone model + iOS version (Settings → General → About).

🎓 Getting Started

First time on Booster Dakar? Here’s how to get started:

1. Set your goal in Profile (muscle gain, weight loss, fitness, endurance).
2. Activate Apple Health in Wellness to automatically sync your steps.
3. Choose a free program (Booster Pro) to get started.
4. Activate a daily mission on the home screen — personalized mini-goals from our AI Coach.
5. Ask questions to the AI Coach at the bottom right (pink icon).

📞 Still stuck?

Our human team is here:

• WhatsApp: +221 77 773 18 18 — fast and direct.
• Email: contact@booster-dakar.com

Booster Dakar — Your gym, in your pocket.
Published by Sunu Impact Création · Point E, Dakar